Terms & Conditions

Welcome to Backbone Operations. These Terms and Conditions (“Terms”) govern your access to and use of our website, www.backboneoperationshq.com (the “Site”), and any services provided by Backbone Operations (“we,” “our,” or “us”). By accessing or using our Site or services, you agree to be bound by these Terms. If you do not agree, please do not use our Site or services.

1. Services

Backbone Operations provides operations, administrative, people operations, and business support services for small businesses and nonprofit organizations. All services are provided pursuant to written agreements, proposals, or invoices outlining scope, timelines, and fees.

We do not guarantee specific business outcomes, financial results, accreditation approvals, or compliance determinations unless explicitly stated in writing.

2. Use of the Website

You agree to use this Site for lawful purposes only. You may not:

Use the Site in any way that violates applicable laws or regulations
Attempt to gain unauthorized access to the Site or its systems
Transmit malicious code, viruses, or harmful data
Use the Site to harass, abuse, or harm others

We reserve the right to suspend or terminate access to the Site for violations of these Terms.

3. Intellectual Property

All content on this Site, including text, graphics, logos, documents, templates, and other materials, is the property of Backbone Operations or its licensors and is protected by intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from any Site content without our prior written consent.

4. Client Responsibilities

Clients agree to:

Provide accurate, complete, and timely information necessary for service delivery
Respond to requests for feedback or approvals within a reasonable timeframe
Use deliverables solely for their intended business purposes

Delays caused by failure to provide required information may impact timelines and outcomes.

5. Payments and Fees

Fees for services will be outlined in written agreements or invoices. Unless otherwise stated:

Payments are due according to the agreed-upon schedule
Late payments may result in paused services
All fees are non-refundable once services have commenced, unless otherwise stated in writing

6. Limitation of Liability

To the fullest extent permitted by law, Backbone Operations shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Site or services.

Our total liability for any claim shall not exceed the amount paid by you for the specific service giving rise to the claim.

7. Disclaimer

All information provided on this Site is for general informational purposes only and does not constitute legal, financial, or professional advice. You should consult appropriate professionals regarding your specific situation.

8. Confidentiality

Any non-public information shared between you and Backbone Operations in connection with services will be treated as confidential and will not be disclosed to third parties except as required by law or as necessary to provide services.

9. Third-Party Tools and Links

The Site may include links to third-party websites or tools. We are not responsible for the content, policies, or practices of third parties and encourage you to review their terms and policies.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Virginia, without regard to conflict of law principles.

11. Changes to These Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated effective date. Continued use of the Site after changes constitutes acceptance of the revised Terms.

12. Contact Information

If you have questions about these Terms and Conditions, please contact us at:

Backbone Operations
Email: info@backboneoperationshq.com

By using this Site or engaging our services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.